Terms of Sale & Use

These Terms of Sale & Use ("these Terms") apply to browsing, ordering, purchasing, delivery, returns, and any related services provided through our website.

When you place an order, the version of these Terms displayed at the time of your order applies.

Nothing in these Terms limits any right you are entitled to under applicable consumer protection law.

Price, net weight, origin, best-before date, and other product-specific information are shown on each product page.

We deliver to the countries or regions selectable at checkout.

Delivery method, shipping cost, and estimated delivery time are shown at checkout.

We ship your order without undue delay after it is confirmed. Where we have not separately agreed on a different delivery time, we deliver within the period required by applicable law.

Delivery may be delayed by weather, customs, carrier issues, strikes, or other circumstances reasonably beyond our control.

If a product ships from outside the EU, how VAT, customs duty, and other import-related costs are handled will be shown at checkout.

We do not currently offer in-store pickup for online orders.

If we introduce this service in future, we will publish the eligible stores, pickup process, holding period, and identity-verification method on this website.

We do not currently offer a service to hold online orders for later in-store collection.

If we introduce this service in future, we will publish its terms on this website.

Where you use a delivery method we offer, we generally bear the risk for products in transit until they are handed to you or a third party you designate.

Once you receive the product, the risk of loss or damage transfers to you.

If you arrange your own carrier instead of the delivery methods we offer, this may be treated differently under applicable law.

Product prices are shown on each product page and at checkout.

Applicable taxes, shipping cost, and any other cost required for your purchase are shown before you confirm your order.

We only list payment methods we have actually adopted.

The automatic order-confirmation email you receive after submitting an order shows that we have received your order; it may not mean we have accepted it.

A binding sales contract is formed when we send you a shipping confirmation or a separate notice accepting your order.

We may decline or cancel an order for reasonable cause, such as insufficient stock, an obvious pricing error, failed payment, suspected fraud, or an inability to deliver. Where we have already received payment in such a case, we will refund it.

For limited-availability products, we may limit the quantity a single customer can purchase.

Payment information is processed securely by our payment service provider.

Matcha is a food product sensitive to light, heat, humidity, air, and strong odors.

Please follow the storage instructions and best-before date shown on the product.

After opening, reseal the product, store it as directed for that product, and consume it as soon as reasonably possible.

For specific storage and usage guidance, see the relevant product page or a separate Care Guide we may publish.

If we sell durable goods such as tea ware in future and offer a repair service, we will separately publish the eligible products, repair terms, and cost.

Intellectual property rights in the text, photographs, video, logos, brand names, graphics, design, and other content on this website belong to us or the relevant rights holder.

Except for private use or as otherwise permitted by law, you may not reproduce, republish, modify, distribute, sell, or otherwise use this content without our prior permission.

We try to keep product information and other website content as accurate as possible. Because of the nature of the product — for example, color differences between display devices — an exact match cannot always be guaranteed.

To keep this website secure, unauthorized access, interference with our systems, automated unauthorized data collection, and other acts that disrupt our service are prohibited.

We may change our products, prices, services, or the content of this website. This does not affect contracts already formed or your rights under applicable law.

These Terms and any sales contract with us are governed by the laws of Japan, unless otherwise required by applicable law.

This choice of governing law does not deprive you of the consumer protection you are entitled to under the mandatory law of your habitual country of residence or other applicable law.

If a dispute arises, please contact our customer service first.

Court jurisdiction and other dispute resolution matters are governed by applicable consumer protection law and private international law.